Diane Doss
2632 Applegate Street
Indianapolis, IN 46203
(317) 791-1823
dldoss@sbcglobal.net
Skills and Qualifications:
A+ Certified Technician who has been troubleshooting, repairing computer hardware and
software as a hobby for the past 6 years. Worked on some deployment/rollout projects and have
some help desk environment experience. Possess good customer/communication skills, good
listener, maintain problem-solving skills, detail orientated, very organized, work well on a
team or independently, and am eager to learn the latest in technology.
Education:
Ivy Tech Community College
Associate of Applied Science in Computer Information Systems
Major: PC Support & Administration
2006
Franklin University
Bachelor of Science (in progress)
Major: Web Development
2010 - Current
Certifications:
CompTIA: A+ Certified Professional IT Technician
2009
CIS/Design:
- Logic, Design, & Programming
- Intro to Microcomputers
- Micro Operating Systems
- Systems Analysis & Design
- Data Communications
- Database Design & Management/SQL
- Network Fundamentals
- Web Page Design & Support/Front Page
- Hardware/Software Troubleshooting
- A+ Core Hardware
- A+ IT Technician
- A+ PC Essentials
- Advanced Operating Systems/Linux
- Java Programming
- C++ Programming
- Website Development
- Advanced Website Development
- Graphic Design (Intro & Advanced)
Scripting Codes & Applications
- XHTML (Extensible HyperText Markup Language)
- CSS (Cascading Style Sheets
- JavaScript
- Scripting
- Control Statements
- Functions
- Arrays
- Objects
- Events
- Document Object Module(DOM)
- XML (Extensible Markup Language)
- Ajax
- Adobe Dream Weaver
- Intro to Adobe Flash
- Intro to Silverlight
- Intro to PHP
- Photoshop Elements
Work History
VEN Enterprises (2009-2010)
Sales Route Driver
Service and collections on dedicated routes
Accomplishments: Ability to gain back previous Indiana accounts
Honor Snack, LLC (2008-2009)
Sales Route Driver
Service and collections on dedicated routes
Accomplishments: Ability to organize and re-route all Indiana accounts
FedEx Ground (2007-2008)
Delivery Driver
Pick up and delivery services in a timely and organized manner on a dedicated route
Accomplishments: Ability to deliver 85 stops per day
Kelly Services (2007-2007)
Help Desk Technician
Resolved technical issues concerning GPS systems and desktop computers
Insight Global (2006-2007)
PC Technician
Deployment projects/roll-outs; Hardware/Software installation; Swap parts;
Internet & network connections
Special Dispatch (2001-2007)
Contract Courier
Expedited pick up and delivery services; messenger & mail services;
Route runs for DHL and FedEx Express
Accomplishments: Services requested by DHL and FedEx / Driver of the Month Award